Terms of Service

1. Agreement to terms

If you do not agree to these Terms and our Privacy Policy, do not use the website or purchase coaching services. We may update these Terms at any time; the "Last updated" date indicates the current version. Your continued use after changes constitutes acceptance.

2. Nature of coaching services

Heatherwell Coaching provides life coaching focused on personal growth, goal-setting, boundaries, transitions, accountability, and related non-clinical support.

• Coaching is not medical advice, diagnosis, treatment, psychotherapy, counseling, or mental health care.
• We do not prescribe medication, provide crisis intervention, or guarantee specific outcomes.
• You are responsible for your own decisions, actions, and results. Coaching supports your process; it does not replace professional advice from licensed physicians, therapists, attorneys, or financial advisors.
• If you are experiencing a medical or mental health emergency, call 911 or seek appropriate emergency services immediately.

3. Eligibility

Services are intended for adults 18 years or older. By using the site or booking coaching, you represent that you meet this requirement and have the legal capacity to enter a binding agreement.

4. Website use

You agree not to:

• Use the website for unlawful, harmful, or fraudulent purposes.
• Attempt to gain unauthorized access to our systems or data.
• Scrape, copy, or redistribute site content without written permission.
• Transmit malware, spam, or harassing communications through our forms or channels.
• Misrepresent your identity or affiliation.

5. Booking, fees, and payment

Appointments may be scheduled through TidyCal or other tools we designate. Fees, packages, and payment terms for paid coaching are disclosed before you commit and may be confirmed in a separate coaching agreement or invoice.

• Discovery calls described as complimentary are free unless otherwise stated at booking.
• Cancellation and rescheduling policies will be communicated at enrollment; late cancellations or no-shows may forfeit session fees where stated.
• Refunds, if any, are handled according to the specific program terms agreed at signup.

6. Client responsibilities

As a client, you agree to:

• Provide accurate information and communicate honestly about your goals and limits.
• Attend sessions on time and notify us promptly if you need to reschedule.
• Implement actions at your own pace and risk; you remain solely responsible for outcomes.
• Seek licensed professional care when clinical, legal, medical, or financial expertise is required.
• Refrain from recording sessions without prior written consent where prohibited by law or our policies.

7. Confidentiality

We treat coaching conversations with care and discretion. However, coaching confidentiality is not the same as therapist–client privilege or HIPAA protections. We may disclose information when required by law, to prevent harm, or to defend legal claims. Do not share information on the website that you are not comfortable transmitting electronically.

8. Intellectual property

All website content — including text, graphics, logos, images, frameworks, and materials provided during coaching — is owned by Heatherwell Coaching or licensed to us and protected by copyright and other intellectual property laws.

You receive a limited, non-exclusive, non-transferable license to use materials for your personal development. You may not reproduce, sell, publish, or distribute our materials without prior written permission.

9. Disclaimers

To the fullest extent permitted by law:

The website and coaching services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the website will be uninterrupted, error-free, or secure, or that coaching will achieve any particular result.

10. Limitation of liability

To the maximum extent permitted by applicable law, Heatherwell Coaching and its owner, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or other intangible losses, arising from:

• Your use of or inability to use the website or services.
• Any conduct or content of third parties (including scheduling or email providers).
• Decisions or actions you take based on coaching or site content.

Our total liability for any claim arising from these Terms or our services shall not exceed the greater of (a) the amount you paid us for coaching in the twelve (12) months before the claim, or (b) one hundred U.S. dollars ($100 USD), except where liability cannot be limited by law.

11. Indemnification

You agree to indemnify and hold harmless Heatherwell Coaching from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, misuse of the website, or infringement of third-party rights.

12. Termination

We may suspend or terminate access to the website or coaching relationship at our discretion, including for conduct that violates these Terms or is harmful to others. You may discontinue services at any time subject to applicable payment and cancellation terms. Sections that by nature should survive termination (including disclaimers, limitation of liability, indemnification, and governing law) will survive.

13. Governing law and disputes

These Terms are governed by the laws of the State of Michigan and the United States, without regard to conflict-of-law principles.

Any dispute arising from these Terms or our services shall be brought in the state or federal courts located in Michigan, and you consent to personal jurisdiction in those courts. Before filing suit, the parties agree to attempt good-faith resolution by contacting us at the email below.

14. Miscellaneous

• Entire agreement: These Terms, together with our Privacy Policy and any signed coaching agreement, constitute the entire agreement regarding website use and general coaching terms.
• Severability: If any provision is unenforceable, the remainder stays in effect.
• No waiver: Failure to enforce a provision is not a waiver of future enforcement.
• Assignment: You may not assign your rights without our consent; we may assign ours in connection with a merger or sale of business assets.

15. Contact